This isn't a slide deck. It's a working AI agent that handles appointment scheduling, billing questions, service inquiries, and patient navigation for MemorialCare patients across Southern California.
Ask it anything about scheduling appointments, finding doctors, billing and insurance, medical services, or hospital locations. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that MemorialCare's support team handles every day.
Guides patients through scheduling, rescheduling, and cancellations. Explains myChart options, referral requirements, and new patient preparation.
Explains billing statements, insurance acceptance, financial assistance programs, payment plans, and cost estimation tools.
Provides information about specialties, urgent care, virtual care (Get Care Now), pediatrics at Miller Children's, maternity, and cancer programs.
Helps patients find the nearest hospital, urgent care, or outpatient center across 225+ locations in Orange and LA Counties.
Walks patients through myChart sign-up, test result access, prescription refills, medical records requests, and privacy protections.
Detects emergency symptoms and immediately directs to 911 or the nearest ER. Never provides diagnoses or clinical treatment advice.
This demo was built from scratch for MemorialCare. Real logic for real patient scenarios.
Pulled MemorialCare's services, locations, billing policies, and patient resources into the AI's knowledge base.
Created patient-specific workflows for scheduling, billing, services, locations, and myChart support.
Built emergency detection, no-diagnosis enforcement, and prompt injection resistance to keep patients safe.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios.
Connected to your actual patient systems. Handling your real support volume. This sandbox is just the start.
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